Customer reviews of
Ooma Telo^®.

Great service

This was the easiest product to install I have ever seen! Computer instructions, very simple! Ooma company did porting of existing phone number in about three days. I don't have any calls to make with the existing phone company.We are saving money every month, which is great!

Love the app

The best feature is that I can pick up my Ooma messages with the app when I’m away.

Telo

I’ve saved $4,200 since switching to Ooma.

Great value for the premium service

I was a SunRocket customer until they went bust. Then I migrated to Lingo before switching to Nettalk. When my NetTalk adapter died and days passed after calling and messaging Nettalk customer service I decided to give Ooma a try based on customer reviews and the varied services offered. For my needs, I found the premium service a value well worth the cost. It is a little more than the other VOIP services I have used past but the added features make it a spectacular value. I have 2 numbers and a Lynx adapter with the second line set up for a dedicated fax. There is no comparison to any other system I have used and compared to the offerings from my cable of phone companies for service what they want to charge me each month pays for 4 months of Ooma's premium service. since switching to Ooma.

Bunch of crooks!!!!!

I called months ago to have my service disconnect since my employer provided all remote employees with a new service. After an hour of telling the customer rep that I did not want to keep the number or the service for my personal use, I received a very snarky remark about how this OOMA device would just be sitting in my home now gathering dust, to which I replied " it's non of your business what I do with the device I paid for". Months later I noticed that I'm still being charged for the service, when I called to complain I was told that an email had been sent to me to see if I wanted to sell the device to someone else and make some money off it. Since they didn't hear back from me they assumed I had changed my mind and still wanted to continue with the service. WHAT!! I looked through all my emails and I never received anything from them after I called to cancel other than a boat load of spam. These people are crooks, NEVER again!! oh and when I asked for a refund, again I was told I should sell the device to a friend to make some money on it instead of it just sitting in my home. Guess what! it's in the trash, its not sitting in my home any longer!!! I work in customer service for a fortune 500 company and I can't even imagine treating any of my customers the way this company does. I never write reviews but my experience with this company was so horrible that I had to. Think twice before you sign up!

Could do better.

Missing distinctive ring. Be nice to be able to show caller i’d on tv. Allowing several calls through that should be caught by nomorobo.

OOMA

Service is good get quite few drop can all’sAnd have to watch the bill as gets surprise charges

Problem after problem

My primary phone is an AT&T answering machine phone and it is on a Linx in my kitchen, with an extension to the master bedroom. I just quits working for no reason when the second linx phone + extension keep on working, plus the faxphone keeps working. All have needed calls to have things fixed, but the main phone just doesn't ring half the time, and I don't think I should have to keep calling myself with my cellphone to check on it.

be careful what you sign in for

the contract is very tricky, they offer a low price promotion and afterwards, the price triple without any advise. Its very difficult to contact customer service from your mobile. The cancellation experience is very redundant and trying to sell more products. i won't use this company ever again.

Random calls

Since signing up with Ooma I have been getting an increasing number of random number call, more than with my Land line company...Beware,