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Ooma Telo
Frequently Asked Questions.

  1. There are several options when it comes to Ooma residential phone numbers. When you register your Ooma Telo online, you have the option to pick any new phone number in almost any U.S. area code (except Alaska). If you prefer to keep your current phone number, do not disconnect to your current phone service. Select a new temporary number for your Ooma service, then submit a request to Ooma to transfer, or port, your current number to you [...]

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  2. Cloud-based phone systems use the internet (including Wi-Fi) to connect callers. With Voice over Internet Protocol (VoIP) technology, telecom providers like Ooma allow people to make calls from iOS and Android devices as well as standard VoIP phones.As a result, customers get greater flexibility and mobility that they simply can't find with traditional landline phones. You still get many of the great features you often find on you [...]

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  3. Many individuals are looking to residential VoIP options like Ooma as a landline alternative. Even with the rise of mobile use, millions of Americans still want to keep a home VoIP phone for several reasons. Here are a few common ones:  Call blocking: Landlines are notorious for pesky telemarketing calls. Ooma's powerful customizable system blocks more than 1 million telemarketing calls each month, something you typically can't ge [...]

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  4. Home phone services utilizing VoIP use cloud phones which connect callers using the internet rather than a traditional landline service. By using Voice Over Internet Protocol (VoIP) technology, companies like Ooma provide multiple home phone options: you can place calls not only from standard VoIP phones but also supported iOS and Android devices through the Ooma app and a wifi connection. What does this mean for customers? More flexi [...]

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  5. Smartphones have changed personal and business communications. However, there are two important reasons why millions of individuals keep their home phone service with VoIP options like Ooma: 1. Accessibility: Most homes already have a broadband internet connection, making it easy to transfer a phone number or make a VoIP call. Similarly, Wi-Fi® has become much more of a commodity, allowing VoIP calls to be made from anywhere there [...]

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  6. Yes. Ooma's VoIP phone service offers the 911 functionality you'd expect from a landline phone. However, it's important to note that you must provide a valid address within your country of purchase when you set up your device, and update your address with the device if you move to a new home or office. With Ooma's 911 service, emergency calls are routed to your local dispatcher instead of a national call center, and [...]

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  7. Telecommunication is a highly regulated industry and subject to many laws, regulations and taxes at the city, county, state, province and federal levels. Ooma charges applicable taxes and fees to comply with laws and regulations mandated by the government. These taxes and fees are split into the following categories:  Regulatory compliance fee 911 service fee Federal universal service charge (U.S. customers only)  State or provinc [...]

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  8. Unless you have backup batteries for your VoIP phones, your home and business phones won’t work during a power or internet outage. However, Ooma has backup solutions to keep you connected during outages. Homeowners can get the Ooma Telo 4G Safety Phone, and there’s Ooma Connect for businesses. And Ooma customers can also use Ooma’s mobile apps to access their phone service. [...]

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  9. No. Internet phone service is generally a lot cheaper than traditional landline phone service. Ooma has a basic home phone service that is free; customers only pay applicable taxes and fees—typically $5 to $8 per month. Getting started requires an Ooma Telo device, which can cost less than $100, as a bridge between the internet and a home’s existing corded or cordless handsets.Small business virtual phone system service plans can st [...]

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  10. Most numbers are transferrable. First, find out if your home number or business number can be transferred to Ooma. If so, make sure you keep your current phone service connected until the transfer have been completed. Select a new temporary number for your Ooma service, then submit a request to Ooma to transfer (or port) your current number to Ooma. Porting your existing number might take a week or two. Once your number has been ported, you can c [...]

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Ooma Telo White

Get crystal-clear nationwide calling for free. All you pay are applicable monthly taxes and fees.
Phone service – $0.00/mo*
Ooma Telo –
$129.99

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*Pay applicable monthly taxes and fees. Check here.

Ooma Telo Air Device - Front View

Ooma Telo™ Air

Go wireless with Ooma Telo Air. The Ooma Telo you love without the wires you don’t.
Phone service – $0.00/mo*
Ooma Telo Air –
$159.99

Risk-free 30-day Return

Add to Cart

 

*Pay applicable monthly taxes and fees. Check here.