Latest posts by Diane Balogh

Alfa, Bravo, Charlie: using the phonetic alphabet on phone calls
  • May 31, 2024
Phonetic alphabets are code words that replace letters and come in a variety of forms, including military alphabets and a police alphabet. Check out ways you can use the phonetic alphabet in your conversations with customers. [Read More]
Posted in Blog
Four ways to connect with Mom on Mother’s Day 2024
  • May 8, 2024
It’s nearly Mother’s Day. A 2020 survey found that 75% of Americans plan to send a gift for Mother’s Day. Beyond sending a gift, staying in touch by phone regularly is a popular choice. [Read More]
Posted in Home Phone Blog
What are the key protocols of Voice over Internet Protocol (VoIP)?
  • April 5, 2024
Explore the six essential VoIP protocols enabling reliable and affordable phone service for anyone with access to high-speed internet. [Read More]
Posted in Business Blog
Why does your UCaaS provider want you to disable SIP in your Session Border Controller firewall?
  • April 5, 2024
Have you ever wondered why your unified communications as a service (UCaaS) provider is asking you to disable SIP in your session border controller (SBC) firewall? After all, SBCs are designed to protect and regulate the flow of internet protocol (IP) communication, ensuring smooth voice and multimedia sessions between different networks or endpoints. To better understand this, let's delve into some times when disabling SIP is actually a good thing. [Read More]
Posted in Business Blog
An entrepreneur’s guide to starting a small business
  • January 23, 2024
A business plan is a critical and comprehensive planning document that outlines the goals, strategies and operational aspects of a business. It is a blueprint that guides business owners through different aspects of establishing and growing a successful business and includes detailed sections on the business model, market analysis, products and services, marketing and sales […] [Read More]
Posted in Blog
Minority- and women-owned business resource guide
  • January 15, 2024
Women- and minority-owned businesses play a crucial role in the U.S. economy. They create jobs, stimulate economic growth, foster innovation, contribute to social change, increase economic equality, and promote inclusion within our local, national and global economies. Despite their importance and valuable contributions, minority- and women-owned businesses often face unique challenges that other business owners […] [Read More]
Posted in Blog
Guide to multi-line phone systems for small business
  • December 7, 2023
Whether you’re setting up a new business or preparing to take your existing small business to the next level, you need to get a business phone number. Provided you know what to look for, getting a business phone number should be a smooth process you can complete in no time at all. In this guide, we’ll cover everything you need to know to choose the best business phone solution. [Read More]
Posted in Business Blog
Child safety tips and tools for the home and beyond
  • November 6, 2023
Teaching our kids about safety is so important for their wellbeing at any age. Touching on concepts of bodily safety in different settings, safety best practices for special settings, and personal safety when using the internet can give you a solid foundation to build on as they grow. Know your family, who you are, and […] [Read More]
Posted in Blog
A history of entrepreneurship and small business in America
  • October 16, 2023
A small business, as defined by the U.S. Small Business Administration (SBA), refers to a privately owned business that may take the form of a corporation, a partnership or a sole proprietorship. The threshold for what could be considered a small business varies by industry, but generally, it is a business with fewer than 500 […] [Read More]
Posted in Blog
What VoIP devices do you need for VoIP phone service?
  • October 4, 2023
VoIP, or Voice over Internet Protocol, allows you to make phone calls using your internet connection instead of relying on traditional phone lines. With benefits like lower costs, advanced features and enhanced flexibility, VoIP has become a popular choice for anyone looking to modernize their phone systems. [Read More]
Posted in Home Phone Blog
From hieroglyphics to emojis: how communication has changed over time
  • September 16, 2023
Long ago, before people had phones, computers or even a postal service that brings mail to your house, ancient people created different types of pictures to share information with others. Then, people replaced those pictures with writing and came up with technologies that let them send messages. But today, thousands of years later, we’ve started […] [Read More]
Posted in Blog
Vintage cheeseburger phones make a comeback every decade or so
  • September 11, 2023
There’s something about the allure of the 1970s cheeseburger phone that’s hard to explain. Perhaps it’s nostalgia for the days when we could feast on burgers, fries and malts and never gain an ounce. Or it reminds us of that friend who had every novelty gadget long before anyone else. [Read More]
Posted in Blog
Telecommunications history: broadcasting
  • August 16, 2023
Broadcasting is the electronic dissemination of information to the public in an audio or video format. It’s a relatively recent innovation in human history, having been made possible only in the early 1900s. Through broadcasting, people can both educate and entertain. The advent of radio broadcasting In 1893, inventor Nikola Tesla gave the first public […] [Read More]
Posted in Blog
8 tips for choosing VoIP business phone service for your SMB
  • August 9, 2023
Whether you’re a private medical practice, a local law office or a bustling retail store, reliable and feature-rich VoIP services can revolutionize the way your SMB communicates and can streamline your operations. But with so many options available, finding the right fit can be overwhelming. That’s why we’ve compiled these tips for choosing the best VoIP for small businesses to help you make an informed decision. [Read More]
Posted in Blog
Best VoIP Providers 2023
  • June 30, 2023
Ooma is fortunate to have many great competitors in the field of business VoIP phone providers. They continue to inspire us as we strive to offer communications tools that are easy to use, easy to manage and easy on your budget. [Read More]
Posted in Blog
12 reasons to bring back your home phone
  • June 29, 2023
As Mark Twain, Stephen King and songwriter Peter Allen remind us, “Everything old is new again.” Do you still have a home phone? If not, here are 12 reasons to plug one in and go back to curling that cord around your finger. [Read More]
Posted in Home Phone Blog
Useful tips for improving workplace communication and why it matters
  • June 12, 2023
With the rapid pace of technological advancements and changing work environments, maintaining good, open lines of communication has become more critical than ever, and this post shares several ways in which effective workplace communication can be cultivated. [Read More]
Posted in Blog
VoIP: Best landline alternative for home phones
  • March 7, 2023
Landline phone service has come a long way since it was invented nearly 150 years ago. Up until the early 1980s, landline customers were required to rent their phones each month. Traditional home phone service still has significant limitations, and many people are looking for other options. [Read More]
Posted in Home Phone Blog
Complete Guide to First Call Resolution and Tips to Attain it
  • March 2, 2023
For any call center that strives for total customer satisfaction, First Call Resolution (FCR) is an essential performance metric to know and track. Not only does it give you valuable insight into the effectiveness and efficiency of your call center operations, but attaining FCR also directly impacts the customer experience and your business results. [Read More]
Posted in Blog
What is a contact center vs. a call center?
  • March 1, 2023
It’s easy to confuse call centers with contact centers. Both play an important role in getting current and potential customers the help they need. This comparison explains the differences, points out their challenges, and helps you figure out the best option for your business. [Read More]
Posted in Business Blog