Latest posts by Diane Balogh

What are the key protocols of Voice over Internet Protocol (VoIP)?
  • April 5, 2024
Explore the six essential VoIP protocols enabling reliable and affordable phone service for anyone with access to high-speed internet. [Read More]
Posted in Business Blog
Why does your UCaaS provider want you to disable SIP in your Session Border Controller firewall?
  • April 5, 2024
Have you ever wondered why your unified communications as a service (UCaaS) provider is asking you to disable SIP in your session border controller (SBC) firewall? After all, SBCs are designed to protect and regulate the flow of internet protocol (IP) communication, ensuring smooth voice and multimedia sessions between different networks or endpoints. To better understand this, let's delve into some times when disabling SIP is actually a good thing. [Read More]
Posted in Business Blog
Guide to multi-line phone systems for small business
  • December 7, 2023
Whether you’re setting up a new business or preparing to take your existing small business to the next level, you need to get a business phone number. Provided you know what to look for, getting a business phone number should be a smooth process you can complete in no time at all. In this guide, we’ll cover everything you need to know to choose the best business phone solution. [Read More]
Posted in Business Blog
What VoIP devices do you need for VoIP phone service?
  • October 4, 2023
VoIP, or Voice over Internet Protocol, allows you to make phone calls using your internet connection instead of relying on traditional phone lines. With benefits like lower costs, advanced features and enhanced flexibility, VoIP has become a popular choice for anyone looking to modernize their phone systems. [Read More]
Posted in Home Phone Blog
Vintage cheeseburger phones make a comeback every decade or so
  • September 11, 2023
There’s something about the allure of the 1970s cheeseburger phone that’s hard to explain. Perhaps it’s nostalgia for the days when we could feast on burgers, fries and malts and never gain an ounce. Or it reminds us of that friend who had every novelty gadget long before anyone else. [Read More]
Posted in Blog
8 tips for choosing VoIP business phone service for your SMB
  • August 9, 2023
Whether you’re a private medical practice, a local law office or a bustling retail store, reliable and feature-rich VoIP services can revolutionize the way your SMB communicates and can streamline your operations. But with so many options available, finding the right fit can be overwhelming. That’s why we’ve compiled these tips for choosing the best VoIP for small businesses to help you make an informed decision. [Read More]
Posted in Blog
Best VoIP Providers 2023
  • June 30, 2023
Ooma is fortunate to have many great competitors in the field of business VoIP phone providers. They continue to inspire us as we strive to offer communications tools that are easy to use, easy to manage and easy on your budget. [Read More]
Posted in Blog
12 reasons to bring back your home phone
  • June 29, 2023
As Mark Twain, Stephen King and songwriter Peter Allen remind us, “Everything old is new again.” Do you still have a home phone? If not, here are 12 reasons to plug one in and go back to curling that cord around your finger. [Read More]
Posted in Home Phone Blog
VoIP: Best landline alternative for home phones
  • March 7, 2023
Landline phone service has come a long way since it was invented nearly 150 years ago. Up until the early 1980s, landline customers were required to rent their phones each month. Traditional home phone service still has significant limitations, and many people are looking for other options. [Read More]
Posted in Home Phone Blog
Complete Guide to First Call Resolution and Tips to Attain it
  • March 2, 2023
For any call center that strives for total customer satisfaction, First Call Resolution (FCR) is an essential performance metric to know and track. Not only does it give you valuable insight into the effectiveness and efficiency of your call center operations, but attaining FCR also directly impacts the customer experience and your business results. [Read More]
Posted in Blog
What is a contact center vs. a call center?
  • March 1, 2023
It’s easy to confuse call centers with contact centers. Both play an important role in getting current and potential customers the help they need. This comparison explains the differences, points out their challenges, and helps you figure out the best option for your business. [Read More]
Posted in Business Blog
What is Interactive Voice Response (IVR) and how can it help your customers?
  • February 5, 2023
Are you interested in getting an interactive voice response system to handle your inbound calls? Are you on the fence? Do you wonder if you need to be using an IVR software to handle high call volumes? Keep reading to learn what an interactive voice response is, why you need it and how IVR solutions can benefit your business or call center. [Read More]
Posted in Blog
How to reduce network jitter on Wi-Fi
  • January 23, 2023
If your business suffers from high levels of network jitter, it’s natural to explore the steps you can take to reduce it. After all, network jitter can have a huge impact. It disrupts various forms of communication, slows down productivity, and ultimately makes it more difficult for your business to be successful. [Read More]
Posted in Blog
How to get a business phone number
  • November 9, 2022
Whether you’re setting up a new business or preparing to take your existing small business to the next level, you need to get a business phone number. Provided you know what to look for, getting a business phone number should be a smooth process you can complete in no time at all. In this guide, we’ll cover everything you need to know to choose the best business phone solution. [Read More]
Posted in Business Blog
Grandparents Day 2022: Give them a gift they won’t want to return
  • September 7, 2022
Bring the couple who held your hand when you were a tot a gift that will help keep them safe. The Ooma Telo LTE safety phone can keep the lines of communication open, even if their electricity or internet goes out. But be prepared–you may need to do the hand-holding this time to convince them this is one gift they won’t want to return. [Read More]
Posted in Home Phone Blog
How to tell if a phone number is a VoIP number
  • June 17, 2022
The technology that powers phone calls has evolved a lot in recent years. These days, fewer and fewer people are relying on traditional copper-wire landline phone systems, instead using cell phones or VoIP phone systems. [Read More]
Posted in Blog
What is the cost of VoIP calls?
  • June 14, 2022
Many businesses are moving to VoIP-based systems. The reason for this is clear. It’s possible to save thousands of dollars each year while upgrading your phone service. A traditional business landline will cost between $40 to $50 per line every month. VoIP systems cost significantly less. But how much less? [Read More]
Posted in Business Blog
8 reasons to pick up calls from unknown numbers
  • January 13, 2022
We all have our reasons why we don’t always pick up. I’m tired of the calls from survey companies and telemarketers. My mother-in-law fears fraudsters after getting a call for bail; thankfully she smelled a rat because nobody calls her “Grandma.” Others ignore calls they suspect are work related if they come in after working hours. And some take the FCC’s consumer advice to combat robocalls and spoofing by letting calls from unknown numbers go to voicemail. [Read More]
Posted in Home Phone Blog
What are SIP best practices?
  • December 21, 2021
The Session Initiation Protocol (SIP) is a cornerstone in Voice over Internet Protocol (VoIP) transmissions. The underlying network equipment is complex and supports a wide range of functions that sometimes conflict. Consequently, businesses find themselves deploying less than optimal solutions. What follows are tips that help your business maximize its SIP investment. [Read More]
Posted in Business Blog
Ooma kicks off the holiday season with a grateful heart
  • November 23, 2021
Here at Ooma, we didn’t have to look any farther than Facebook to find two Ooma Office customers for which we are most grateful. And, when the feeling is mutual, well that’s just whipped cream on the pumpkin pie. [Read More]
Posted in Business Blog
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