Ooma Office
Frequently Asked Questions.

Ooma AirDial is certified with T-Mobile, AT&T, UScellular, Verizon and PTCRB. [...]

There is no magical date when all POTS lines will vanish and traditional landlines will become obsolete. AT&T did announce a plan in March 2022 to reduce its copper footprint by 50 percent by 2025. And there was a rumor that POTS lines would stop working on August 2, 2022. Read our blog post to see how this myth got started.The bottom line is that POTS lines, which form the Public Switched Telephone Network (PSTN), are headed toward an inev [...]

To provide great customer service, dental practices need a reliable phone system that makes it easy for patients and staff to get the information they need when they need it. Ooma Office delivers with more than 50 business phone features, including a Virtual Receptionist to greet patients after hours or when your receptionist is too busy to pick up. Staff can answer and return calls when they are away from the office with the Ooma Office mobile a [...]

Proper scheduling is the key. Estimate how much time it takes for various tasks performed by each team member, not just the dentist, so your scheduler can coordinate patient appointments to make the most efficient use of each team member’s time. Ask patients for permission to communicate via text so you can send them reminders a couple of days before their appointment to avoid wasted time slots. And reminder phone calls the day before an ap [...]

Call lists contain the phone numbers of patients who want an appointment as soon as possible and ask to be on a waitlist. You can create a call list manually and call patients whenever someone cancels or misses an appointment. Also, practice management systems often have dental call list features to notify waitlist patients digitally about openings. [...]

Dental offices need a good dental practice management (DPM) program. With more than a hundred DPM products on the market, it can be daunting to find the best one for your practice. To narrow your search, consult a third-party website like G2 that reviews DPM tools with feedback from actual users. Or consider hiring a dental management consultant for recommendations based on your practice’s unique needs.  [...]

Ooma Office combines the ability to have unlimited lines for your business with an easy do-it-yourself setup and reduced monthly service costs. We offer a full suite of business phone features designed to deliver a great communications experience to inbound callers before, during and after business hours with settings you can control from anywhere.Ooma Office has over 50 features that can help your business. To learn more about Ooma O [...]

Internet phone systems use the internet to connect callers with one another. Using Voice over Internet Protocol (VoIP) technology, telecom providers like Ooma also allow business callers to make phone calls from iOS and Android devices using their company’s phone number.VoIP phone systems give companies greater flexibility and mobility with their business lines compared to traditional business landline phones. Business phone systems go fu [...]

Ooma Office Pro and Ooma Office Pro Plus users can record phone calls. Users may need to record phone calls for various reasons, including customer service training, creating a formal record of verbal sales transactions and complying with industry requirements or best practices.There are two ways to record calls with Ooma Office Pro and Pro Plus, and both are simple to use – either permant recording for selected extensions or on demand. [...]

Ooma Office has an intuitive web portal that allows you to scale as your business grows. for a new hire, you can set up their personal extension through their mobile device and download our award-winning mobile app for business calls. These options allow your new employee to get up and running straight away and could also be an excellent solution for remote workers or employees who travel frequently. You can also always bu [...]