Ooma Blog
Take a look at our collection of blogs, guides and tutorials.
Ooma joins telecom industry fight against SMS text messaging spam
By Roy Calvo|March 20, 2023
As if robocalls bothering us at all hours aren’t bad enough, scam artists are now attempting to abuse the SMS system with huge blasts of unwelcome and often illegal text messages. 
VoIP: Best landline alternative for home phones
By Diane Balogh|March 7, 2023
Landline phone service has come a long way since it was invented nearly 150 years ago. Up until the early 1980s, landline customers were required to rent their phones each month. Traditional home phone service still has significant limitations, and many people are looking for other options. 
Complete Guide to First Call Resolution and Tips to Attain it
By Diane Balogh|March 2, 2023
For any call center that strives for total customer satisfaction, First Call Resolution (FCR) is an essential performance metric to know and track. Not only does it give you valuable insight into the effectiveness and efficiency of your call center operations, but attaining FCR also directly impacts the customer experience and your business results. 
What is a contact center vs. a call center?
By Diane Balogh|March 1, 2023
It’s easy to confuse call centers with contact centers. Both play an important role in getting current and potential customers the help they need. This comparison explains the differences, points out their challenges, and helps you figure out the best option for your business. 
How Ooma AirDial’s Remote Device Management puts you in the driver’s seat
By Thad White|February 23, 2023
IT managers like you are very busy people and don’t want to leave their desks without good reason. In other words, you want to be in the driver’s seat without actually having to drive anywhere. That’s the beauty of Remote Device Management (RDM) for the Ooma AirDial POTS replacement solution. 
Ooma Telo White
Get crystal-clear nationwide calling for free.
You pay monthly applicable taxes and fees.
Ooma Telo Air
Place your Ooma Telo Air anywhere and connect to the internet wirelessly using your Wi-Fi network. Pair Bluetooth with your mobile phone to answer incoming mobile calls from any phone in your home. Easy app-based setup.
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Save: $90
- Mid-level internet phone.
- Call volume: High
- Good for: Startups, law offices, advertising agencies and growing businesses.
