Ooma Business Blog

Tips for improving phone calls between insurance agents and clients - blog post image

Tips for improving phone calls between insurance agents and clients

February 16, 2024

The key communication tool in all insurance agencies is still the telephone. So how do you master your insurance phone calls and business phone system? In this post, we’ll take a look at what makes phone calls effective and how you can get a phone system that will help you and your staff be more productive and provide a stellar client experience.
21 top virtual call center tips for success - blog post image

21 top virtual call center tips for success

February 5, 2024

The benefits of a virtual call center often outweigh a traditional call center, and Ooma wants to help you make the most out of it. To keep your virtual call center running in tip-top shape and maximize customer experience, we’ve compiled a list of call center best practices.
A guide to HIPAA compliance for business phone systems - blog post image

A guide to HIPAA compliance for business phone systems

February 2, 2024

Among the many challenges of running a medical or dental practice is coping with the important yet complex law called the Health Insurance Portability and Accountability Act of 1996, commonly known as HIPAA.
How I escaped the POTS treadmill, thanks to Ooma - blog post image

How I escaped the POTS treadmill, thanks to Ooma

January 29, 2024

In the face of rising costs associated with POTS line phone service, a resident manager at a Minnesota condominium complex chose Ooma AirDial as an affordable and reliable solution to keep emergency phone service running smoothly for community residents.
8 tips to shape your 2024 business goals - blog post image

8 tips to shape your 2024 business goals

January 29, 2024

With 2023 in the rearview mirror and tax preparations about to demand all your attention, now is a great time to pause and set annual performance objectives for your business.We asked our community of Ooma Office customers to share their top goals for the year to help inspire you in creating solid 2024 business goals.
Tips for improving phone calls between retail staff and customers - blog post image

Tips for improving phone calls between retail staff and customers

January 29, 2024

The good old phone call is still one of the best tools in your communications quiver, but how can you master your retail phone system? We’ll take a look at what makes an effective phone call and how you can get there.