Latest posts by Mike Butts

Turn Your Receptionist into a Call Management Ninja
  • August 12, 2024
It takes a special set of skills to succeed as a receptionist. The best have a combination of soft (interpersonal) and hard (technical) skills. This post takes a look at both, along with tips to help refine key receptionist skills to help yours become a call management ninja. [Read More]
Posted in Blog
Busting the 6 biggest myths about POTS replacement
  • August 2, 2024
When it comes to POTS (Plain Old Telephone Service) copper phone line replacement, there are a variety of myths or misinformation. Ooma addresses the 6 most common myths so you can feel more confident when selecting a replacement option. [Read More]
Posted in Blog
Put your best voice forward: call forwarding use cases & tips
  • July 2, 2024
Here's a primer on using call forwarding to make your business life easier and to elevate your customer service game. Explore tips and use cases you can apply to your business operations. [Read More]
Posted in Business Blog
Creative ways to use online whiteboards in virtual meetings
  • June 18, 2024
Online whiteboarding has many benefits for businesses, including increasing creativity, engagement and collaboration while improving outcomes. A virtual whiteboard can be used in many of the same ways as a physical whiteboard, and then some. This post takes a look at creative ways you and your team can use virtual whiteboards. [Read More]
Posted in Business Blog
Keep your college campus running smoothly with a POTS replacement solution
  • June 11, 2024
Ooma AirDial is helping colleges and universities keep critical emergency infrastructure working smoothly to help ensure students, staff and guests are safe on campus. [Read More]
Posted in Blog
4 ways Ooma AirDial Remote Device Management gives you even more info and options
  • May 31, 2024
Ooma AirDial Remote Device Management (RDM) is always improving, adding helpful new features to save time and improve your experience. Check out some of the latest features like call alerts, power on notifications, dark mode settings and more! [Read More]
Posted in Blog
Ultimate remote worker office setup checklist
  • May 31, 2024
This guide and interactive checklist will help you ensure your remote employees have everything they need to succeed in their roles, no matter where they’re working. [Read More]
Posted in Blog
Need small business internet service that’s affordable, reliable and mobile?
  • May 3, 2024
Ooma Connect combines internet service via LTE wireless networks and Ooma Connect 3000—the portable internet access device that makes it possible. This combo is ideal for companies with a small workforce that needs to connect to the internet. See how you can get business internet that is affordable, reliable, and mobile. [Read More]
Posted in Business Blog
Can your business weather an internet outage?
  • April 25, 2024
Customers expect a smooth, pleasant experience with the businesses they support. Prepare for inevitable internet outages by getting backup fixed wireless business internet service with Ooma Connect, which comes with a gateway device that provides your business with a wireless internet connection. [Read More]
Posted in Business Blog
Buyer’s guide: choosing a cloud phone system in 2024
  • April 24, 2024
Implementing cloud communications systems can have a multi-level impact on businesses. On the finance side, it can lower costs. Operationally, it expands your phone system to go beyond desk phones. It can provide the tools for better customer relations. [Read More]
Posted in Business Blog
Keep your emergency phones connected with a POTS replacement solution
  • April 8, 2024
Ooma AirDial POTS replacement solution can help you keep your critical emergency infrastructure in place so the real heroes can jump into action when needed. Check out this blog for more information. [Read More]
Posted in Blog
What is Microsoft Teams Direct Routing?
  • March 29, 2024
Microsoft Teams Direct Routing makes it possible for organizations to connect Teams to their business phone system, allowing users to make and receive external calls directly within the Teams interface. This integration streamlines communication, enhances accessibility and allows for a much more cohesive user experience. [Read More]
Posted in Business Blog
UCaaS cost: How switching can help
  • March 14, 2024
Understandably, UCaaS cost is top-of-mind when transitioning to a cloud-based unified communications solution. In general, as-a-service solutions are considered cost-effective alternatives to on-premises systems. [Read More]
Posted in Business Blog
Tips for improving phone calls between insurance agents and clients
  • February 16, 2024
The key communication tool in all insurance agencies is still the telephone. So how do you master your insurance phone calls and business phone system? In this post, we’ll take a look at what makes phone calls effective and how you can get a phone system that will help you and your staff be more productive and provide a stellar client experience. [Read More]
Posted in Business Blog
21 top virtual call center tips for success
  • February 5, 2024
The benefits of a virtual call center often outweigh a traditional call center, and Ooma wants to help you make the most out of it. To keep your virtual call center running in tip-top shape and maximize customer experience, we’ve compiled a list of call center best practices. [Read More]
Posted in Business Blog
Tips for improving phone calls between retail staff and customers
  • January 29, 2024
The good old phone call is still one of the best tools in your communications quiver, but how can you master your retail phone system? We’ll take a look at what makes an effective phone call and how you can get there. [Read More]
Posted in Blog
What is SIP (Session Initiation Protocol) trunking and why do you need it?
  • January 24, 2024
Businesses today require more than just dial tones to communicate successfully; they demand efficient, scalable and cost-effective communication solutions. One crucial player in modern business phone systems is SIP trunking, which has revolutionized how organizations communicate. But what is SIP trunking and why exactly do you need it? [Read More]
Posted in Business Blog
Tips for improving phone calls between attorneys, legal staff and clients
  • January 5, 2024
The lifeblood of communication in all legal practices is the phone call. So how do you master your legal phone calls and business phone system? In this post, we’ll take a look at what makes phone calls effective and how you can get a phone system that will help your staff be productive and provide a stellar client experience. [Read More]
Posted in Business Blog
Vanity phone numbers: memorable phone numbers in letters
  • December 18, 2023
Keep your business phone number top of mind with a vanity phone number. These clever phone numbers in letters make it easy for customers to remember when they need your products or services. [Read More]
Posted in Business Blog
Spread holiday cheer loud and clear: holiday phone messages for business
  • December 18, 2023
If your business plans to be closed for the holidays, remember that holiday voicemail greetings are a fun and professional way to wish your customers happy holidays and communicate any special hours or closings. [Read More]
Posted in Business Blog
We use cookies and similar technologies to analyze traffic, enhance your experience and allow our partners to serve tailored advertisements. For more information or to opt out, visit our Privacy Policy.
I agree  Learn more