Latest posts by Mike Butts

Need small business internet service that’s affordable, reliable and mobile?
  • May 3, 2024
Ooma Connect combines internet service via LTE wireless networks and Ooma Connect 3000—the portable internet access device that makes it possible. This combo is ideal for companies with a small workforce that needs to connect to the internet. See how you can get business internet that is affordable, reliable, and mobile. [Read More]
Posted in Business Blog
Can your business weather an internet outage?
  • April 25, 2024
Customers expect a smooth, pleasant experience with the businesses they support. Prepare for inevitable internet outages by getting backup fixed wireless business internet service with Ooma Connect, which comes with a gateway device that provides your business with a wireless internet connection. [Read More]
Posted in Business Blog
Buyer’s guide: choosing a cloud phone system in 2024
  • April 24, 2024
Implementing cloud communications systems can have a multi-level impact on businesses. On the finance side, it can lower costs. Operationally, it expands your phone system to go beyond desk phones. It can provide the tools for better customer relations. [Read More]
Posted in Business Blog
Keep your emergency phones connected with a POTS replacement solution
  • April 8, 2024
Ooma AirDial POTS replacement solution can help you keep your critical emergency infrastructure in place so the real heroes can jump into action when needed. Check out this blog for more information. [Read More]
Posted in Blog
What is Microsoft Teams Direct Routing?
  • March 29, 2024
Microsoft Teams Direct Routing makes it possible for organizations to connect Teams to their business phone system, allowing users to make and receive external calls directly within the Teams interface. This integration streamlines communication, enhances accessibility and allows for a much more cohesive user experience. [Read More]
Posted in Business Blog
UCaaS cost: How switching can help
  • March 14, 2024
Understandably, UCaaS cost is top-of-mind when transitioning to a cloud-based unified communications solution. In general, as-a-service solutions are considered cost-effective alternatives to on-premises systems. [Read More]
Posted in Business Blog
Tips for improving phone calls between insurance agents and clients
  • February 16, 2024
The key communication tool in all insurance agencies is still the telephone. So how do you master your insurance phone calls and business phone system? In this post, we’ll take a look at what makes phone calls effective and how you can get a phone system that will help you and your staff be more productive and provide a stellar client experience. [Read More]
Posted in Business Blog
21 top virtual call center tips for success
  • February 5, 2024
The benefits of a virtual call center often outweigh a traditional call center, and Ooma wants to help you make the most out of it. To keep your virtual call center running in tip-top shape and maximize customer experience, we’ve compiled a list of call center best practices. [Read More]
Posted in Business Blog
Tips for improving phone calls between retail staff and customers
  • January 29, 2024
The good old phone call is still one of the best tools in your communications quiver, but how can you master your retail phone system? We’ll take a look at what makes an effective phone call and how you can get there. [Read More]
Posted in Blog
What is SIP (Session Initiation Protocol) trunking and why do you need it?
  • January 24, 2024
Businesses today require more than just dial tones to communicate successfully; they demand efficient, scalable and cost-effective communication solutions. One crucial player in modern business phone systems is SIP trunking, which has revolutionized how organizations communicate. But what is SIP trunking and why exactly do you need it? [Read More]
Posted in Business Blog
Tips for improving phone calls between attorneys, legal staff and clients
  • January 5, 2024
The lifeblood of communication in all legal practices is the phone call. So how do you master your legal phone calls and business phone system? In this post, we’ll take a look at what makes phone calls effective and how you can get a phone system that will help your staff be productive and provide a stellar client experience. [Read More]
Posted in Business Blog
Vanity phone numbers: memorable phone numbers in letters
  • December 18, 2023
Keep your business phone number top of mind with a vanity phone number. These clever phone numbers in letters make it easy for customers to remember when they need your products or services. [Read More]
Posted in Business Blog
Spread holiday cheer loud and clear: holiday phone messages for business
  • December 18, 2023
If your business plans to be closed for the holidays, remember that holiday voicemail greetings are a fun and professional way to wish your customers happy holidays and communicate any special hours or closings. [Read More]
Posted in Business Blog
Tips for improving phone calls between real estate agents and clients
  • December 6, 2023
The foundation of real estate is communication. You can’t sell or buy a home for a client if you can’t effectively communicate. So while there may be a lot of tips for real estate agents, there is no better one than being an effective communicator. [Read More]
Posted in Blog
How to find the best VoIP for restaurants
  • November 21, 2023
The best VoIP for restaurants will help you manage a high volume of calls, build rapport with customers and staff, and provide a stellar dining experience for your guests. All while saving you a bundle on your monthly phone bill. [Read More]
Posted in Business Blog
7 tips to improve phone calls between healthcare staff and patients
  • November 16, 2023
Mastering the phone call will go a long way to making sure patients understand what’s going on. But how do you do that? We’ll take a look at how to leverage phone calls for better medical communications with patients in your healthcare practice. [Read More]
Posted in Blog
VoIP vs. SIP: two terms that seem similar but aren’t
  • October 31, 2023
This guide explains what VoIP and SIP stand for and how they relate to each other. Learn how they each can play a vital role in helping businesses communicate. [Read More]
Posted in Blog
5 tips to overcome phone anxiety at work
  • October 27, 2023
Many people struggle with phone anxiety, also known as telephonophobia, which takes on a unique character when it infiltrates the workplace. Learn what can be done to conquer it. [Read More]
Posted in Business Blog
What are telephone country codes and how do they work?
  • August 31, 2023
Telephone country codes are prefixes that enable international direct calling—like digital passports for virtual visits. They require an international call prefix, which exits a caller from their own national numbering system and places them into the international one. Thus, all international country codes consist of one to three digits. [Read More]
Posted in Blog
How to make your business voicemail productive, flexible and smart
  • July 21, 2023
The best way to get the most out of your business voicemail is simple, though it may involve some retraining for your team: respond ASAP. If you listen to a message while multitasking, it’s easy to forget to respond. Not a great way to make callers feel you care. [Read More]
Posted in Blog
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