Ooma Blog

How To Make Phone Calls Using Amazon Alexa & Ooma

By |Monday December 18, 2017

Does Ooma Telo Work with Amazon Alexa?

Yes! After the December 18th release of the Echo Connect, you can use the device’s speaker and microphone to make and receive hands-free phone calls using the award-winning phone service Ooma Telo. We’re calling it “Call Free, Hands Free.”

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The Echo Connect is an accessory product to the Echo, and it sits between your landline phone jack and your Echo. This means that the device will be able to make/receive calls coming from your Ooma phone serviceas well as any landline.

Also, Ooma is the only phone service that allows its customers to check voicemail with the Echo using the existing Ooma Alexa Skill.

How do I use Alexa to make phone calls?

You’ll enjoy the convenience of using voice commands to initiate or disconnect a call.

Initiate a call using either a contact name or the phone number. So to place a call, you would simply say: “Alexa, Call Mom” or “Alexa, Call 650-555-1234.” The contacts from your smartphone will be synced by the Alexa app for you to use when dialing.

Ending the call is also hands-free. To disconnect, just say: “Alexa, end call.”

Why is this Alexa Phone Call integration so exciting?

It could be just us, but the idea of hands-free multitasking sounds pretty great! So if your hands are busy while making dinner, you’ll now have the convenience of making a call simply by using your voice. After dialing, the device’s high-quality speaker and microphone will let you converse without having to stop preparing your meal.

Another benefit of hands-free calling is that it has a built in safety feature. For example, an elderly family member can say: “I’ve fallen, Alexa call 911.” Not only will they be able to call 911, but Ooma’s 911 service will ensure that the emergency call is connected with the local dispatcher. Importantly, the service address on file will be automatically transmitted to the emergency first responders so that they can respond as quickly as possible.


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For those who use Google Voice-based services, your phone service does not offer “911” capabilities, and it can only accommodate a single handset. This is not the case with Ooma Telo on the Echo Connect. Our platform has accurate 911 service, and it gives you the flexibility to add more handsets in any room. Plus, we also offer Instant Second Line which lets another member of your household make a call, even if someone else is on the phone.

How do I purchase an Echo Connect?

The Echo Connect device was released on December 18, at which point the first set of orders were shipped. Our pre-ordering has ended, and we are now offering a product bundle through Amazon.

How do I set up the Echo to use Ooma?

To set up the calling integration, simply plug your Ooma Telo into the Echo Connect. Our devices are plug-and-play so no setup is needed. To place a call, say: “Alexa, call Mom.”

To set up voicemail with Ooma, use the Ooma skill with Alexa. From the Amazon Alexa App, go to the “Skills” section, search for Ooma, and select “Enable.” If you already have an Ooma account, login with your account information and follow the instructions to complete your setup. If you are new to Ooma, select “Register a free account on Ooma” and follow the instructions to enter and confirm your telephone number to complete your setup. To check your voicemail, simply say: “Alexa, use Ooma to check voicemail.”



Ooma Telo White

Ooma Telo White

Get crystal-clear nationwide calling for free.
You pay monthly applicable taxes and fees.

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Ooma Telo

Get crystal-clear nationwide calling for free.
You pay monthly applicable taxes and fees.

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Ooma Telo Air

Place your Ooma Telo Air anywhere and connect to the internet wirelessly using your Wi-Fi network. Pair Bluetooth with your mobile phone to answer incoming mobile calls from any phone in your home. Easy app-based setup.

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