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Home > Enterprise Communications > Faqs

Ooma Enterprise Communications
Frequently Asked Questions.

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  1. Absolutely. Ooma Enterprise Mobile lets you enjoy all of the benefits of the Ooma Enterprise unified communications system right on the iOS (Apple) or Android device you already love. With the Ooma Enterprise mobile app, you get:  Extension dialing Call transfers Conferencing Call hold/retrieve Do not disturb Directory query Most of all, you can make and take business calls from your mobile device using your business phone number, [...]

  2. Yes. In fact, Ooma Enterprise supports two types of video conferencing solutions. Employees can easily spin up a video chat for one-to-one conversations, or set up a video conference with multiple participants across desktop, mobile and web browsers.  Either way, our solution features an easy-to-use interface that was built to deliver more meaningful face-to-face conversations. With the Ooma Enterprise unified communication system, you [...]

  3. Yes. Ooma Enterprise offers an alternative to employees using personal mobile devices for business chats and texting. By giving your employees enterprise-class instant messaging and SMS that is unified with our business communications platform, it can give you greater corporate control and help your buisiness look more professional.   [...]

  4. Ooma Enterprise audio conferencing is a convenient and powerful feature of our unified communications solution for your everyday phone conferencing and collaboration needs. Also known as "reservationless" or "unattended conferencing," this service gives you a permanent dial-in number and entry passcode you can use 24/7, and it accommodates an unlimited number of participants.  [...]

  5. Ooma Enterprise CRM Integration unifies our cloud-based business communication system and hosted call center pbx platform with your CRM to maximize employee productivity and improve customer service.  With Ooma Enterprise CRM Integration, users enjoy:  Click-to-dial Inbound screen pops 20/20 activity view Workspace transfer Uniting your business communications with your CRM can boost your sales effectiveness and bring more clar [...]

  6. If you choose an Ooma Enterprise communications solution, your experience will begin with a 30-minute call with one one of our Success Heroes to lay out your implementation plan. During this call, we will work to understand your specific business needs and design a deployment project that's perfect for you.  To learn more about Ooma Enterprise, give us a call at 877-353-5174. [...]

  7. Success Heroes are dedicated team members at Ooma Enterprise who will provide you with concierge-like customer service from day one. Our support team is available 24/7, and you won't experience long hold times and agents who just pass the buck.  If you need help training a new staff member or making changes to your solution, just let us know and our Success Heroes have got you covered.  [...]

  8. Yes. Ooma Enterprise has points of presence in San Jose, Tokyo, Melbourne, London, Vancouver, and Toronto. Our geographically aware POPs ensure that your call leaves our PBX network as close to its destination as possible. POPs reduce cost and also improve voice quality.  Customers can choose from inbound numbers around the globe. For example, a call center can be in Las Vegas servicing clients from overseas - all while having the appe [...]

  9. Ooma Enterprise has multiple carrier options for delivering calls. Redundancy guarantees that if one carrier is having an issue, we can seamlessly and invisibly route the call to another.  We also deploy an unique active/active architecture that is synchronized between points of presence. The end result is high availability within each network location for service and the ability to fail between locations seamlessly if there is an issue at [...]

  10. Yes. In fact, the Ooma Enterprise contact center solution leads the market in features and innovation.  The Ooma Enterprise Contact Center platform, powered by Talkdesk, helps companies provide and unparalled customer experience. Ooma Enterprise Contact Center can extend contact center functionality to your entire enterprise. With the Ooma Enterprise Contact Center platform, users enjoy intelligent routing, along with sophisticated reportin [...]

Get exactly what you need and nothing you don’t using Ooma’s custom-built communications platform.