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Home > Home Phone Service > Faqs

Ooma Telo
Frequently Asked Questions.

  1. Home phone services utilizing VoIP use cloud phones which connect callers using the internet rather than a traditional landline service. By using Voice Over Internet Protocol (VoIP) technology, companies like Ooma provide multiple home phone options: you can place calls not only from standard VoIP phones but also supported iOS and Android devices through the Ooma app and a wifi connection. What does this mean for customers? More flexi [...]

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  2. Many individuals are looking to residential VoIP options like Ooma as a landline alternative. Even with the rise of mobile use, millions of Americans still want to keep a home VoIP phone for several reasons. Here are a few common ones:  Call blocking: Landlines are notorious for pesky telemarketing calls. Ooma's powerful customizable system blocks more than 1 million telemarketing calls each month, something you typically can't ge [...]

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  3. Despite widespread mobile use, many homeowners opt to keep their landline phone due to safety reasons. Given the reported problems with traditional cell phone service providers and their inconsistencies with 911 dispatchers, it's understandable. Let's walk through what happens when you dial 911 from a landline vs. a cell phone.  Landlines and 911: When you dial 911 from a traditional landline phone, the dispatchers automatica [...]

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  4. There's no doubt smartphones have changed personal and business communications. However, there are two important reasons why millions of individuals are still opting to keep their home phone service with VoIP options like Ooma. 1. Accessibility: Most homes already come equipped with a broadband internet connection, making it easy to port a number or make a VoIP call. Similarly, wi-fi has become much more of a commodity, allowing V [...]

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  5. Ooma uses PureVoice HD technology to give you crystal-clear calling and excellent voice quality. In addition, the Ooma Telo is not just another phone, it’s an intelligent platform that provides an entire suite of services to your home, including: Nationwide calling, voicemail, call-waiting and 911 service Optional Premier service with advanced features including the most comprehensive blacklisting to block telemarketers and other [...]

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  6. Ooma Telo is a device that provides free and low-cost home phone service and home security using your high-speed internet. With the Telo, you can get advanced calling features and more connected services that aren't offered by traditional landlines. To get started, all you need is: A one-time purchase of an Ooma Telo A high-speed internet connection A desire to save money With Ooma, your Telo really is like a smart pho [...]

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  7. Although unlimited calling is free with Ooma Telo, users are required to pay monthly taxes and fees. Why? Telecommunication is a highly regulated industry and subject to many laws, regulations and taxes at the city, county, state, province and federal levels. As a result, Ooma charges applicable taxes and fees so that we as a company comply with laws and regulations mandated by the government. These taxes and fees are split into the follow [...]

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  8. There are several options when it comes to Ooma residential phone numbers. When you register your Ooma Telo online, you have the option to pick any new phone number in almost any U.S. area code (except Alaska). If you prefer to keep your current phone number, do not disconnect to your current phone service. Select a new temporary number for your Ooma service, then submit a request to Ooma to port your current number to your Ooma Telo. P [...]

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  9. Yes, Ooma's home phone service provides 911 calls where supported.When you activate your Ooma Telo device, you must provide a valid address within the country of purchase (either the U.S. or Canada). This address is filed as your service address. When you dial 911, your service address is forwarded to local emergency response personnel so that they can quickly locate you.It is very important to keep your service address up to date so that [...]

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  10. Voice Over Internet Protocol (commonly known as VoIP) is a technology that delivers voice communications and other multimedia through the internet. With VoIP, calls can be routed completely through any internet connection (including wifi) and can also be routed to other commonly used phone systems including landlines or cell phones.How VoIP calls workWhen you make a VoIP call, your voice is transmitted from the phone and is then digitized int [...]

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Ooma Telo Black

Get crystal-clear nationwide calling for free. All you pay are applicable taxes and fees.
Phone service – $0.00/mo*
Ooma Telo – CDN$ 79.99
Add to Cart

*Pay monthly taxes and fees. Check here.

Ooma Telo™ Air

Go wireless with Ooma Telo Air. This model has all the features of Ooma Telo but connects through your WiFi, so you can display it anywhere within range without wires getting in the way.
Phone service – $0.00/mo*
Ooma Telo Air – CDN$ 99.99

Add to Cart

*Pay monthly taxes and fees. Check here.