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Home > Small Business Phone Systems > Faqs > How Does Call Queuing Work from the Callers Perspective
How does Call Queuing work from the caller’s perspective?
When the phone lines are busy, callers are greeted with an audio recording and then placed into a queue. They hear hold music and optional periodic announcements, such as a “thank you for waiting message,” estimated wait time or their position in line. As soon as an agent becomes free, the system routes the next caller automatically.
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