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Ooma Office for
Microsoft Dynamics 365
Pre-built seamless connectivity between Ooma Office Pro Plus and Microsoft Dynamics 365 enables organizations to grow customer relationships while driving employee productivity.
Key Microsoft Dynamics 365 Integration Features:
- Phone calls – Make and receive phone calls within MicrosoftDynamics 365.
- Click-to-call – Place calls directly from MicrosoftDynamics 365 by clicking on contact or account phone numbers.
- Screen pops – Provide staff with valuable customer insights by sending them screen pops as they initiate or take phone calls.
- Auto call logs – Call logs are automatically added to contact records after every conversation making it easier to follow interactions from beginning to end.
- Call recording – Easily search, playback, and download call recordings to keep improving customer experience and team productivity.
- Insightful call history – Review call history (inbound, outbound and total duration) to keep improving employee productivity and customer experience.
- Straightforward deployment – The account admin simply enables the integration in Ooma Office for both the account and individual users.
