Ooma Telo
Frequently Asked Questions.

If you want better call control, fewer robocalls, more convenience, and the flexibility to manage calls from anywhere, Ooma Premier delivers strong value at a modest monthly cost. [...]

You can upgrade directly from your online Ooma account. The process takes only a few minutes, and your new Premier features activate automatically. [...]

All new Ooma Telo service subscribers get a free 60-day trial of Premier, which gives you time to explore the full feature set before deciding if it’s right for your home. [...]

No special hardware is required beyond your standard Ooma Telo device. Premier is a service upgrade that activates advanced features, so you don’t need to replace your existing setup. [...]

Definitely. Households with multiple people benefit from the extra line, call blocking, and advanced voicemail tools. Whether you’re juggling school schedules, remote work, or family calls, Premier helps keep communication simple and organized. [...]

Yes. Voicemail messages are stored securely, and you can choose how you want to access them—whether through your home phone, the mobile app, or email. You control who has access to your login, helping keep your messages protected. [...]

Yes. Ooma Premier includes features designed to give you more control over how and when people reach you. Tools like call blocking, private voicemail access, caller-ID customization, and call screening help keep your communications private and secure. [...]

Ooma Premier supports a range of safety-related features, including: Robust call blocking to reduce fraud and nuisance calls Do Not Disturb to silence calls when you want quiet time Call screening will ask the caller to record their name and why they’re calling, then play it for you before you accept the call. [...]

Yes. One of the valuable safety features of Ooma Premier is 911 Alerts. When a 911 call is placed from your home phone, you can automatically receive a text message or email notification. This is especially helpful for parents, caregivers, or anyone who wants added peace of mind. [...]

Yes. Premier unlocks full access to mobile app calling features, so you can make and receive home phone calls from your smartphone, even when you’re away from home. [...]