Caller-ID issues

1. Table of Contents

My name is not showing when I call people. It shows someone else’s name.

The issue should correct itself 10 business days after activation. Please allow that much time to pass before you contact Support.

My caller ID on my inbound calls says “unknown” now and it was working before.

• Depending on what service level you are on, governs what you will see for your inbound Caller ID.
• Basic users will only be passed the phone number for inbound calls. If you use a handset that allows you to store names and numbers, you can program the phone to display the name as well.
• Premier subscribers will be passed both name and number for inbound caller id, as long as the carrier routing the inbound call provides that information.
• Check to make sure the phone you are using does not have a storage limit. Phones with a limit will stop displaying correctly until the caller id feature is reset. 50 names is the typical maximum.
• Please try using a different phone in the phone port and retest to see if the issue persists
• If your set up includes splitters, fax machines, caller id boxes, etc., unhook everything from the phone port and hook only a phone to the phone port and retest to see if the issue persists.
• If your set up includes splitters, fax machines, caller id boxes, etc., unhook everything from the phone port and hook only a phone to the phone port and retest to see if the issue persists.