Ooma Business Blog

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Shift-to-text is a business telecom feature that can easily transport a customer on a phone call to another communication method, such as a text, an email or a chat. This makes it easier to provide a seamless customer experience while also making your office operations smooth and efficient.

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With Ooma Office, there are a number of ways to use texting to interact with your customers and make their lives easier, including three new features: Scheduled Messages, Messaging Templates and One-to-Many Messaging.

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It takes a special set of skills to succeed as a receptionist. The best have a combination of soft (interpersonal) and hard (technical) skills. This post takes a look at both, along with tips to help refine key receptionist skills to help yours become a call management ninja.

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If you’re looking to upgrade your existing phones with an internet-based system, do you make a complete switch to business softphones, buy new desk phones, or do both? To help with your business phone buying decision, let’s look at what the phone types offer and which configuration might fit your business.

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When it comes to POTS (Plain Old Telephone Service) copper phone line replacement, there are a variety of myths or misinformation. Ooma addresses the 6 most common myths so you can feel more confident when selecting a replacement option.

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There is a way to design your home office for comfort and productivity without breaking the bank. Use these tips to make the most of your home office space. If you live with other people, such as family members or roommates, discuss any changes to common areas before making them to avoid conflict. After all, a family member might need their own home office space as well.