Customer reviews of
Ooma Telo^®.

Overall equipment quality

Decent, efficient service. However, the hardware has a LOT to be desired. First, the handsets are unreliable and lack ANY degree of durability. Unless one is young with perfect hearing, deciphering what a caller is saying is sometimes a challenge. The Teleo base unit.... what to say. Sound quality for voice messages is non existent--like a tin can on a string. VERY hard to understand callers. the face of the unit is covered with a gummy surface. I have had mine for a few years, the surface is now a semi gelatinous goo that attracts and holds dust. I have called for advice how to make it more hospitable with no results. I cant get the crud and sticky stuff off the surface and do not want to harm the unit trying. Service good; Equipment marginal, at best.

Best Choice for Senior Citizens.

We've had Ooma for a number of years now, and only having to pay taxes to use Ooma, is quite a financial relief on our pension plan. We had divorced our wall phone service, since it was creating a financial burden on our budget, and got an Ooma instead. Ooma reiieved us the cost of necessary expensive long distance calls, and as long as we still have computer service, and electricity, Ooma has always been a very reliable service for us. Our only setback is when the power does go out, we have to resort to using a cell phone to report the outage. Our cell phone is only used for emergency needs, and not for everyday usage.We can thank ooma, since they made for us, Senior Citizens, our lives' communication burdens much easier.

OOMA is Antiquated

With Google Voice and Obihai you receive the same level of service products that OOMA provides entirely for free. The Obihai unit costed $49 on Amazon, our return on investment was 3 months after moving away from OOMA. Bye OOMA!!

no title

i get quite a bit of interference , i also don't understand why phoning to the US is long distance , i live in Canada , but u are in the US

Everything I expected

The Ooma Telo was easy to connect and has worked just as I expected ever since I connected it. The voice clarity is as good as any land line. Glad I took the step.

Not worth it

The phone call quality isn't all that good. I've gotten several complaints from people I've spoken to that the sound is muffled. There is a noticeable delay in the connection which gets to be pretty annoying. When I set it up, I first had to select a new number before I could port my old number over. I now have my old number (it was successfully ported) but still when I call people, they see that the call is coming from the original number I had to select prior to porting my old number. This causes some confusion and makes no sense. Lastly, a few days ago, my Ooma stopped working. When I picked up the phone, there was no dial tone. I contacted "support" and eventually found that for some odd reason, I had to reboot the Ooma device. While that might not sound like a big deal (EVERYTHING seems to need rebooting these days), but I didn't EVER have to do that when I had AT&T or Charter. So for me, the service just ain't all that great. In fact, there's nothing great about it, except maybe the price. But I didn't purchase the service to get mediocre phone service, mediocre support, and mediocre call quality, even if it was inexpensive. I wanted quality service. I'd rather pay $20 month for good service.

Wayne Johnson

I have called OOMA a couple of times and both times I got good service and the right answers. So far I am very happy with my system.

I wish I could give Ooma 5 stars. But I can't.

It's not that the phone doesn't work - it does, at least as far as I can tell. The permanent call forwarding feature of premium seems to work fine, so that I can give 5 stars.But the website is not as advanced as the phone systems. There's no doc on some products. (D3 handset) Other products are not out yet, even tho they have a "buy now!" button (smoke detectors). The "chat" service apparently hooked me up to a bot, and not a particularly intelligent bot, as it couldn't answer any of my questions (Ex: "are you a bot or are you a human?" No response after many minutes...)So I've got an Office working perfectly, and a Telo with a red light that won't go away. The site's Troubleshooting section: I'm actually amazed that someone actually had the nerve to call it that. No help whatsoever. Is it because there is no handset attached? Hrm, chat *would* have been nice. Wonder if I can use the Linx phones with Telo? Yes? No? Sorry, no definitive answer appears to be available.Next time, hire real people that speak English to do the chat. Might work a little better than to my question.

Hearing quality

I am hard of hearing so I know that I have to adjust the volume of almost every thing so I started with the settings. I set all the setting for volume to the highest possible including the handset. But when talking on the phone I can not hear most of the conversations. I have to ask the other person to repeat, repeat and repeat. Most people do not like to repeat more than once and not very often so I find it very difficult. I also experience a list d list calls due to the fact that that I have a problem hearing the conversationist. So much that I keep pressing the phone closer to my ear and end up hanging up on my subect. Do you have any cures for this. Because otherwise I really like this phone system.

Needs a upgrade

Needs options like a answering machine, led display for messages, wall mount option, have a modle with a phone attached, ooma hasn't upgraded their design since we signed up 10 years ago. Love the phone service, would love to put people on hold and be able to pre record a message for those on hold to here. Want more options....