Customer reviews of
Ooma Office.

Satisfaite

Facile d'installation

A great system, and a great team to help you get it setup quickly.

The Ooma Office system is very competent as a telephone system for our 25 employees. I came from a software engineering background, so the setup was a breeze for me, but Ooma's system integration team steps in to guide you all the way no matter what your level of experience. If I take off my engineer hat and step back, the system is obviously intuitive and fairly simple to setup for most people. And yet, it's powerful and deep enough to have very sophisticated features. One of the things I like the most is the Virtual Receptionist. This function lets you type in what you want the virtual voice to say for both your after business hours and during business hours answering of calls. You can configure the virtual receptionist to allow the pressing of telephone buttons to take the caller to a company directory, dial an extension, leave a voicemail message, and other things ... or nothing at all other than a simple greeting and prompting the caller to leave a message. The thing that impressed me the most was the quality of the text to audio speech conversion of the virtual receptionist setup. Choose a male or female voice for your virtual receptionist. The audio produced is very impressive (think Siri). We purchased the 2602W telephone handsets for employees and a 2670W IP receptionist telephone for handling all incoming calls to the main number. Both models work wirelessly, so employees can simply take their phones with them if they have to change work areas. Very nice system.

Love it

Great phone services

Finally someone for small business

I found the setup easy. The virtual terminal weeds out telemarketing as a result, saves me time. A lot of time.

Great customer service!

The customer service has been great. They show a lot a patience and are willing to walk you through any issues.

Great

I love it great people to be honest

BEST customer service EVER!

This is the clearest most for your money service you can get! I had technical difficulties for over a month (not their fault) and the service representative stayed with me the entire month. Yes, the same one! That's unheard of these days. Plus, they got my problem fixed by getting Engineering and the Developers on my case. It was great! By the time we all figured it out the app was finally working with my new iphone that has xfinity mobile. There was a glitch between the two and they got it figured out. The customer service rep was nice and helped me through the entire process. Plus now I can get text on my work number, park calls, fax from my phone, and SO much more! Best deal for your money. I wouldn't go anywhere else.

OOMA makes this one person business seem like a multi employee business!

Since COVID, my business changed dramatically where I became busier that I have ever been. Since I'm providing services all by myself, I needed to have the capability to connect with my clients and not miss calls / return voicemails. Ooma has been a great solution. User interface online: Easy to setup, use, understand. I like that the system uses text to voice for the auto attendant messages. Everything from setting up my mailbox, call forwarding, phone tree, office hours, music on-hold (provide your own) was available and did not require a call to technical support. User interface mobile: The mobile app is clean and well organized. Call quality is good and stable (no drops). Calls are just as clear as a regular phone. Only gripe is that awkward delay inherent with VOIP systems. I had to call support over a caller ID issue. I actually was able to talk to an actual person and get my issue resolved quickly! Overall, I'm pleased with Ooma and would highly recommend for small businesses.

Easy

Great folks. Very responsive. All is well. Thanks.

Best voice over system thus far!

I like that we can fax virtually and can do conference calls. It makes things go a bit more smoother.