How to set up 911 emergency notification recipients and send a test message

When emergencies occur, there are people you’ll want to have notified. The Ooma Office administrator will always be notified when someone calls 911 from an Ooma Office extension.

You can set up one or more emergency contacts that will be notified by SMS text message or email if 911 is dialed from your business’s location. If your business has multiple locations, you can set up to five 911 emergency notification recipients per location.

1. Log in to office.ooma.com as an administrator and navigate to the settings page.
2. Go System, then navigate to the 911 Notifications tab.
3. If you have multiple locations, choose the location you’d like to update. Then, use the “+ ADD” option to add a new contact. You can also use the pencil icon to edit an existing contact.
4. Fill in the contact’s First Name, Last Name, Notification Method, and Email or Mobile Number.
5. Confirm your changes.
6. Send a test notification with the SEND TEST MESSAGE option. If you’re in the contact overview, you can send a test notification to a contact with the right pointing arrow icon.