What does AirDial Managed Services include?
Managed Services includes proactive monitoring, live-answer support, escalation management, SLAs, equipment replacement coordination, RCA reporting, and extended warranty coverage.
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Ooma AirDial® Managed Services
Simplify AirDial operations with continuous monitoring, live technical support, and fast response when issues arise.
Or, call us at 866-902-6765 to learn more.
Real-time monitoring and expert response.
The AirDial advantage: Proactive support for mission-critical lines
- 24×7 live-answer support from qualified specialists
- Automated outage and impairment notifications
- Incident management with documented escalation procedures
- Severity-tiered response SLAs for critical events
- Equipment replacement and onsite engineering support
- Root Cause Analysis reporting for major incidents
- Extended hardware warranty coverage
24×7 live-answer support and response SLAs
Support requests are answered live every day of the year. No voicemail or callback queues.
Managed Services also includes defined response targets for Sev-1 through Sev-4 incidents, including 24×7 response for critical outages.
Proactive monitoring, notifications, and incident management
Automated monitoring continuously tracks AirDial service status and alerts designated customer contacts when outages or impairments are detected.
Each incident includes ticket tracking, escalation procedures, periodic status updates, and closure notifications to help speed issue resolution.
Equipment replacement, onsite support, and extended warranty
When remote remediation is insufficient, replacement equipment and onsite technician support help minimize downtime for critical systems.
AirDial Managed Services also extends hardware warranty coverage from one year to three years for added lifecycle protection.
AirDial Managed Services FAQs
What types of systems are supported?
AirDial supports critical analog systems including fire alarms, elevator phones, emergency phones, gate entry systems, and other life-safety devices.
Is onsite support available?
Yes. Field technicians can be dispatched when remote remediation cannot resolve the issue.
How are outages detected?
Automated monitoring continuously tracks service status and can alert designated customer contacts when issues occur.