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Home Phone Service Resources / Troubleshooting

Problems connecting to setup.ooma.com

Last Updated: December 4, 2025

If you are unable to connect to http://setup.ooma.com in Step 5 of the Quick Start Guide, try the following steps:

  1. Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station
  2. Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station
  3. Try connecting to http://172.27.35.1 in your browser

Please visit our contact information page to contact customer support if you are still unable to connect to the Telo Base Station web server to configure your Telo Base Station Air Wireless Adapter.

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