2026 Third CRTC
Accessibility Plan Progress Report
1. General
This Third Accessibility Plan Progress Report is prepared by Ooma. Inc. in accordance with the requirements of the Accessible Canada Act (S.C. 2019, c. 10) and its regulations (ACA).
Ooma has a procedure for receiving and responding to feedback including to persons with disabilities.
Our Accessibility Plan, First Accessibility Plan Progress Report, Second Accessibility Plan Progress Report and a description of our accessibility feedback process are available in alternate formats upon request.
You can provide accessibility feedback or request an alternate format of our Third Accessibility Plan Progress report and a description of our feedback in a number of ways, including by:
- Completing an Online Feedback Form
- Email us at: accessibility.feedback@ooma.com
- Call us at: +1-855-803-2564
For more information please visit: https://www.ooma.com/accessibility/.
The designated person responsible for receiving accessibility feedback is:
Roy Calvo, Vice President of Customer Care
Feedback can be provided anonymously.
2. Executive Summary
Ooma’s commitment to advancing our accessibility capabilities has resulted in considerable progress since we published our initial Accessibility Plan in June 2023 and subsequent progress reports in June 2024 and 2025. Ooma plans on continuing to improve and implement changes based on identified and new barriers for persons with disabilities based on valuable feedback from internal and external stakeholders, its employees and the public.
Some of the progress made since publishing our Accessibility Plans includes:
- Took steps to address and accommodate requests made by employees with disabilities regarding workplace environment and office equipment requirements.
- Made reasonable accommodations for candidates during the interview process.
- Increased employee awareness and support of persons with disability in the workplace.
- Updated relevant forms, guidelines and procedures internally to improve the process of requesting and providing accommodations for persons with disabilities.
3. Status of Progress in key areas
Employment
Following our first two progress reports, we have continued to reinforce our commitment to fostering an inclusive and accessible workplace. We have actively solicited feedback from employees including those impacted by disabilities and have taken measures to increase support, awareness and advocacy of people with disabilities in the workplace.
Key achievements and progress:
- Conducted our annual survey to collect information on accessibility needs of employees and streamlined the process for accommodation requests on the company’s Human Resources portal by providing a form employees can use to make requests as needed.
- Increased disability related awareness throughout the company via required employee and supervisor trainings on topics such as Preventing Harassment and Discrimination.
- Provided support and awareness for people with disability in the workplace by highlighting initiatives such as Mental Health Awareness Month and related resources on promoting healthy habits via Company newsletters and health benefits.
- Continued to provide requisite resources to the talent acquisition team on accommodating and handling accessibility requests to support candidates during the recruitment process.
Ooma is committed to creating an accessible and inclusive workplace. We continue to work on removing accessibility barriers at work and providing accommodations to employees related to any accessibility concerns, including but not limited to fatigue, comprehension, focus or cognition related concerns. We are also striving to increase awareness amongst employees about assistive technology support and equipment available to them at the office, during travel and at home for remote employees.
Built environment
Ooma continues to remain committed to identifying and removing barriers in its offices and workspaces as part of building an inclusive and barrier-free work environment.
Key achievements and progress:
- Ooma has extended accommodations for employees during travel, by providing additional office equipment such as iPads to be used as second monitors or as standalone devices.
- Ooma has continued to evaluate its office layout based on employee and/or office manager feedback and made necessary adjustments as requested.
- Continued to monitor and address complaints about background noise and distractions in the office by situating noise machines in certain areas and creating relaxation rooms and/or spaces for employees to unwind on-site.
- Updated its accessibility barrier reporting form for employees to easily make work-related accommodation requests including asking for ergonomic office equipment.
Ooma remains committed to ensuring accessibility remains an integral concern at our offices. We are also continuing to evaluate and improve measures to improve the current office evacuation plans, procedures and in-office trainings to better handle any emergency situations.
4. Consultations
Ooma has conducted consultations since the implementation of the Accessibility Plan and Progress Reports to help identify barriers experienced by persons with disabilities and take measures to remove them. Ooma’s consultation activities included:
- Conducted employee surveys to measure existing accessibility needs and identify opportunities for improvements.
- Reviewed and updated the employee accessibility barrier reporting form on the company’s HR platform to allow employees to easily report any immediate accessibility concerns.
- Reached out to employees regarding identified barriers in the workplace to find solutions and accommodate their needs.
- Ongoing consultations with employee stakeholders for feedback and suggestions on how Ooma can improve accessibility in our recruitment processes and improve accommodations provided to candidates and employees.
- Providing the general public with links to provide accessibility feedback relating to Ooma’s products and services on its website.
5. Feedback
We value the feedback we have received, which continues to be submitted through various established channels and allows for anonymity. We acknowledge receipt of all feedback, except that submitted anonymously, through the same medium in which it was received. Feedback can be submitted by telephone, email or the web form which is specifically designated to address accessibility needs. We also collect feedback from Ooma team members through various internal channels and surveys.
6. Information and Communication Technologies (ICT)
Ooma has published its Accessibility plan and progress reports in a manner that conforms with WCAG 2.1 Level AA guidelines. Ooma continues to work on improving its website to make it more accessible and is working towards becoming compliant with WCAG 2.2 Level AA guidelines.
7. Conclusion
Ooma is continuing to make meaningful progress in advancing accessibility across its employment practices, built environment, products, and services. We remain committed to this ongoing journey and to further reducing and eliminating accessibility barriers, as outlined in this report.
Our next Accessibility Plan will be released on or before June 1, 2027.