| Feature | Virtual Receptionist | AI Answering Service | AI Receptionist |
|---|---|---|---|
| Receptionist personalization | Greeting | Greeting | Greeting |
| Easy setup and configuration | Yes | Yes | Yes |
| Call logs | Recording | Transcript, recording and summary | Transcript, recording and summary |
| Call log notifications | – | Single recipient | Multiple recipients, configurable by call topic |
| Skills | Virtual Receptionist | AI Answering Service | AI Receptionist |
|---|---|---|---|
| Message taking | – | Select from built-in questions | Up to 5 customized questions |
| Ability to answer questions | Pre-programmed through a menu | Up to 5 FAQs | 50 FAQs or answers from a knowledge base |
| Appointment booking and scheduling | – | – | Appointment booking through an SMS link or speech |
| Call transfer | Pre-programmed through a menu or directory | – | By schedule, context or directory |
| Notification to caller | – | – | SMS |
| Number of receptionists | Unlimited | 1 | Unlimited |