How to edit a Call Queue (Pro Plus)

Once you have created a Call Queue, you can edit its settings by following these instructions:

1. Log in to office.ooma.com as an administrator and navigate to the Settings page.
2. Select the Call Queue you’d like to edit to bring up a modal window.
3. Make any necessary updates.
4. Save your changes.

You can edit the following settings for a Call Queue:

Basic

• Update the Call Queue’s name
• Toggle whether you’d like to prepend the name to caller ID
• Change the Call Queue’s extension number
• Change the Call Queue’s phone number

Call Handling

• Change the Call Queue’s initial greeting
• Change the Call Queue’s comfort music
• Change the Call Queue’s ringing mode
• Change the Call Queue’s ring duration (the number of rings before the Call Queue considers the call unanswered)
• Change the Call Queue’s instructions for unanswered calls

Members

• Add new members to the Call Queue (up to 25)
• Update the Call Queue’s membership using the Edit members link
• Remove a member by selecting the x beside their name

Voicemail

• Use click to call to record a new voicemail greeting
• Change the Call Queue’s voicemail PIN
• Toggle whether the system announces voicemail instructions for callers
• Toggle emailed voicemail notifications on and off and decide what happens to voicemail messages afterwards

Advanced

• Choose the maximum number of callers in your Call Queue (up to 25)
• Choose how the maximum length of time callers will wait in the Call Queue before it is considered unanswered
• Choose whether to allow Call Queue members to change their availability status
• Update the amount of time a member has between calls before their phone can ring again (up to five minutes)
• Choose a ring tone (desktop phones only)