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Small Business Resources / Troubleshooting

User cannot log into the Ooma Office CRM plugin (Pro Plus)

Last Updated: July 21, 2025

If a user cannot log into the Ooma Office plugin in a CRMpro plus, the troubleshooting steps will depend on which error the user sees.

If the user sees the error This feature is not enabled for your account. Please contact your system administrator

The user’s account has not been given permission to use CRM integration.

  1. Follow the instructions in this article to make sure CRM integration is currently enabled for your Ooma Office account.
  2. Then follow the instructions this article to enable the feature for the user.

If the user sees the error Unable to sign-in via third-party provider

  • Make sure the user is running Microsoft Dynamics in a Chromium-based browser.
  • Make sure the user has a unique email address that is different from all other users who access your CRM integration.

If the troubleshooting steps above do not help you resolve the problem

If the troubleshooting steps above do not help you resolve the problem, please reach out to our Customer Care team for further assistance.

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