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Small Business Resources / Account

Ooma Business Texting usage limitations [Pro]

Last Updated: July 21, 2025

There are a few usage limitations for Ooma Business Textingpro:

Message Length

There is a 2,048-character limit for outgoing text messages (approximately 12 regular-length text messages).

Inbox Limit

You can send and receive as many messages as you would like, but your inbox cannot have more than 5,000 messages in it. The inbox limit for Ooma Office ProPRO customers is 10,000 messages.

Toll-Free Numbers

At this time, you cannot send and receive messages with Ooma Office toll-free numbers.

Number Porting

Texting is available to users who have ported in a phone number as soon as that phone number has been transferred to Ooma.

Daily Limits

If you are receiving a message that you’ve reached a daily texting limit, please contact our Customer Care team for further assistance.

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